Refund & Cancellation Policy

1 Summary

2 Who this Policy applies to

This Refund and Cancellation Policy applies to all paying subscribers of the ZSchool Data platform operated by Amenity Technologies and General Dealers (TPIN 1011635479), a Zambian-registered business based in Kasempa District, Northwestern Province.

It covers subscription purchases for our two paid services:

• Lesson Plan Generator — Monthly / Termly / Yearly subscriptions
• Schemes of Work Generator — Monthly / Termly / Yearly subscriptions

3 Try before you buy — Free Trial

Every new account is entitled to a free trial: typically one (1) lesson plan and one (1) scheme of work. This is the best way to evaluate whether the Service meets your needs before committing to a paid subscription.

We strongly encourage all users to complete the free trial first. Refund requests based on "the Service isn't what I expected" are unlikely to be approved, because you had the opportunity to test the Service before paying.

4 Refund eligibility — the 7-day window

You may request a full or partial refund within seven (7) calendar days from the date of purchase, subject to the usage limits below. The amount refunded depends on how much of the Service you have already used:

4.1 Full refund

• You have made zero (0) generations on the relevant service since the subscription started; AND
• You request the refund within 7 days of the purchase date.

4.2 Partial refund (50%)

• You have made between one and three (1–3) generations on the relevant service; AND
• You request the refund within 7 days of the purchase date.

4.3 No refund

• You have made more than three (3) generations on the relevant service; OR
• More than 7 days have passed since the purchase date; OR
• The subscription has expired naturally.

5 Situations always eligible for a full refund

Regardless of the 7-day window, you are entitled to a full refund where:

• You were charged twice for the same subscription due to a technical error;
• Your payment succeeded but your subscription did not activate within twenty-four (24) hours, and we are unable to resolve the activation issue;
• The Service was completely unavailable for more than forty-eight (48) consecutive hours during your subscription period and you were unable to use it as a result;
• The transaction was fraudulent or unauthorised (subject to verification — see Section 9 on disputes).

6 Situations NOT eligible for a refund

The following are not grounds for a refund:

• "I changed my mind" or "I no longer need the Service" after the 7-day window;
• "I forgot I subscribed" — there is no automatic renewal, so you must always actively purchase;
• Inability to use the Service due to your own internet, device, browser, or hardware problems;
• Disagreement with specific AI-generated content — the Service is a teaching aid and outputs must be reviewed and edited by you;
• Brief platform outages of less than 48 consecutive hours;
• Account suspension or termination due to a breach of our Terms & Conditions;
• Free-trial generations consumed prior to subscribing.

7 How to request a refund

To request a refund, send an email to amenitytechbusiness@gmail.com with:

1. The email address and phone number on your account;
2. The transaction reference number (visible on your payment confirmation and in your Subscription & Payment page);
3. The date of purchase;
4. The reason for the request.

You may also contact us via WhatsApp on +260 972 200 485 for faster response. We aim to acknowledge all refund requests within two (2) business days and to issue a decision within five (5) business days.

8 Refund processing time

Approved refunds are returned to the same payment method used for the original purchase:

• Mobile Money (Airtel / MTN): typically 1–3 business days after approval.
• Visa / Mastercard: typically 5–10 business days after approval, depending on your card issuer's processing time.

Once we approve and initiate a refund, the time it takes to appear in your account is controlled by the payment provider and your bank, not by us. We will provide you with the refund reference and supporting evidence on request.

9 Chargebacks & disputes

Before raising a chargeback with your card issuer or mobile money operator, please contact us first — we will almost always resolve your issue faster than the dispute process.

If you raise a chargeback before contacting us, we reserve the right to:

• Provide the payment provider with evidence of service delivery (usage logs, generation history, account activity);
• Suspend or terminate your account pending dispute resolution;
• Pursue recovery of fraudulent chargeback amounts and any associated fees.

10 Cancellation of subscription

Because our subscriptions do not auto-renew, there is no recurring billing to cancel. Each subscription simply expires at the end of its paid period. To stop using the Service, you do not need to take any action — just allow the subscription to run out.

10.1 Cancelling before the period ends

You may stop using the Service at any time, but partial-period cancellation does not by itself entitle you to a pro-rated refund. Whether a refund applies depends on the rules in Section 4. You may contact us to deactivate your account if you no longer wish to keep it.

10.2 Account closure

To permanently close your account and delete your data, contact us by email. Note that we are legally required to retain payment records for seven (7) years for tax purposes (see our Privacy Policy).

11 Currency and taxes

Subscriptions are denominated and processed in Zambian Kwacha (ZMW). All prices displayed on the platform are inclusive of any applicable taxes. If you pay using a different currency, your card or mobile money provider may apply currency conversion fees, which are outside our control and are not refundable.

12 Changes to this Policy

We may revise this Refund and Cancellation Policy from time to time. The policy in force at the time of your purchase is the one that governs that purchase. Future purchases are governed by the then-current version of this Policy.

13 Contact us

Need to discuss a refund, cancellation, or any other concern about your subscription? Please reach out using the details below — we'd much rather sort it out with you directly than have you go through a dispute process.